Privacy Policy

This Privacy Policy explains how The Housing Subsidy Brief LLC ("The Housing Subsidy Brief," "we," "us," or "our") collects, uses, and protects information about you when you use our website at housingsubsidybrief.com and related services.

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, and password when you create an account
• Payment information: Billing details processed through our payment processor (Stripe). We do not store full credit card numbers on our servers.
• Communications: Messages you send to us via email or contact forms
• AI assistant queries: Questions submitted to the platform's AI Q&A assistant

Information Collected Automatically

• Usage data: Pages viewed, time spent, features used, and navigation patterns
• Device information: Browser type, operating system, IP address, and device identifiers
• Cookies and similar technologies: We use cookies to maintain your session, remember preferences, and analyze usage

2. How We Use Your Information

• To provide, maintain, and improve the platform and its features
• To process subscription payments and manage your account
• To send the weekly digest, Pro intel emails, and account-related communications
• To respond to your questions and support requests
• To enforce our Terms of Service
• To analyze usage patterns and improve platform content and features
• To comply with legal obligations

We do not sell your personal information to third parties. We do not share your information with third parties for their own marketing purposes.

3. Third-Party Services

We use the following third-party services that may collect or process your information:

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• Memberful — subscription management and access control
• Beehiiv — newsletter delivery and email management
• Anthropic — powers the AI Q&A assistant. Queries submitted to the assistant may be processed by Anthropic's systems subject to Anthropic's Privacy Policy.
• Cloudflare — content delivery and file storage
• Webflow — website hosting

Each of these providers has their own privacy policies governing their use of data. We encourage you to review their policies.

4. Email Communications

By creating an account, you agree to receive transactional emails related to your account and subscription. Pro subscribers receive the weekly deep-dive intel email and monthly roundup as part of their subscription. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email. You may not opt out of transactional account emails while maintaining an active subscription.

5. Data Retention

We retain your account information for as long as your account is active and for a reasonable period thereafter for business and legal purposes. Payment records are retained as required by law and for accounting purposes. You may request deletion of your account and personal information by contacting us at support@housingsubsidybrief.com.

6. Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure. We cannot guarantee that your information will never be accessed, disclosed, or altered by unauthorized parties. You are responsible for maintaining the security of your account credentials.

7. Cookies

We use essential cookies required to operate the site (session management, login state) and analytics cookies to understand how visitors use the platform. You may disable cookies through your browser settings, but doing so may affect your ability to use certain features of the platform including maintaining a logged-in session.

8. Your Rights

Depending on your location, you may have rights regarding your personal information including the right to access, correct, or delete your data. To exercise these rights, contact us at support@housingsubsidybrief.com. We will respond to verifiable requests within a reasonable timeframe.

If you are located in the European Economic Area or California, additional rights and protections may apply to you under the GDPR or CCPA respectively. Please contact us for specific information about your rights.

9. Children's Privacy

This platform is intended for professional use by adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes by email or prominent notice on the site. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy or our data practices may be directed to: support@housingsubsidybrief.com